“Not Happy? Give us your complaint and we will strive to improve your experience.

All complaints must be submitted in writing and can be submitted on our website or be e-mailed to the following email address: complaints@groupsrus.co.za or compliance@groupsrus.co.za. Upon receipt of a written complaint Groups R Us will provide written acknowledgment of receipt of the complaint within twenty four business hours. We will endeavor to resolve your complaint within a period of not more than four weeks from receipt of a written complaint. Should there be any delays in this, we will advise you timeously. If we're still not able to resolve the problem, you can send your complaint to the insurer, as per the contact details on your policy certificate.

If we're still not able to resolve the problem, you can contact these independent industry bodies for help

The long-term insurance Ombud: The ombudsman's role is to mediate between policyholders and life insurers when they have a dispute that they can't resolve in a way that is fair, independent and objective. The provisions of the Long-term Insurance Act guide the ombudsman's decisions. Private Bag x45, Third Floor, Sunclare Building, 21 Dreyer Street, Claremont, Cape Town, 7700 | Telephone: 021 657-5000 / 012 470 9080 | Email: info@ombud.co.za

The FAIS Ombudsman: The FAIS Ombud's role is to mediate fairly and independently between clients and financial services providers on matters to do with financial advice. The Ombud follows the provisions of the Financial Advisory and intermediary Services Act (FAIS Act). Kasteel Park Office Park. Orange Building. 2nd Floor.Cnr of Nossob and Jochemus Street. Erasmuskloof. Pretoria. Email: info@faisombud.co.za

Groups R Us – Group Benefit Specialists by redefining insurance through understanding people

Complaints Form

Phone calls made to Groups Are Us (Pty) Ltd t/a Groups R Us may be recorded. These recordings may be used for verifying the accuracy of information provided by our callers and Groups R Us staff or to assist Groups R Us to comply with regulatory requirements.

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Groups R Us (PTY) Ltd is a registered Financial Services Provider
FSP no: 45735
Registration Number: 2020/553498/07

Pretoria Office

Head Office Physical Address:
Suite 9A, Monpark Building,
76 Skilpad Road, Monument Park,

Port Elizabeth Office

Compliance Office Physical Address:
34 Newton Street,
Newton Park,
Port Elizabeth

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